HP Envy 5010 All-in-One Printer

"i would never in the past buy hp products" ""hp stood for horrible product"" ""not anymore" "if the rest of their products are as good as my printer i would buy any of them"""

"i don't want a smart printer connected to the internet which is painfully slow and technically poor"

"but i do have a hopefully useful advice for those poor souls who bought this rubbish and haven't returned it immediately: whenever it fails to work which is pretty much every single time you need it just restart it completely"

"very disappointed"

"extremely frustrating problems in connection"

"in few seconds is done 👌 the quality of picture is good but the paper is poor quality "

"appalling set up failure"

"waited for it all day and then total disappointment"

"overall extremely disappointing"

"very disappointing"

"hp instant ink is incredibly cheap compared to paying £20 for around 50 pages with my last printer to a free 15 page a month plan"

"so much better than our last epson expression printer which was much more expensive but extremely unreliable"

"it took forever to get this sorted and once it was sorted"

"anyhow my advise would be think carefully about your printing requirements before committing to a hp evny 5030 and to study ink consumption between different models including laser printers"

"very happy with printing and scanning"

"one word garbage"

"i was a bit worried about the wifi connection given many complaints from other reviewers"

"currently on the 100 page a month package which is just right for me but printing 12 pages takes forever"

"i have been told it is not worth repairing due to cost and long delays in obtaining parts"

"absolute trash!"

"really frustrating tbh"

"highly disappointed"

"huge problems with wifi and only works on a lead also you can't opt out of the "free" ink deal"

"really poor and i'll return it for a refund i hope that hp sees this and realises that a 10 pence disk cd included in the box as a backup to wifi setup failure is necessary"

"i then had to get the printer connected via hp customer service but the could not help me with the error notifications or paper jams"

"the instructions are difficult it took ages to work out how to install the cartridges i have had printers before and this is by far the most time comsuming and difficult printer to install i still haven't done it"

"i did eventually get it installed but it took me ages and was very frustrating would not buy hp in the future"

"the hp website is packed with unresolved issues hp are selling this item knowing that there are major issues with it"

"do not buy this printer under any circumstances as it developed cartridge problems after only 2 months"

"it's wildly frustrating and doesn't allow me to easily scan or print"

"then the real problems started"

"i don`t usually print with color but when i do i find that the paper is really wet after printing"

"looks nice and the touch screen is great unfortunately when printing photos the black ink smudges and also on some types of paper so i wasted about 30 sheets i'd printed off!"

"installation is absolutely rubbish i own my own i"

"throwing it away"

"if like i did you pick the lowest rung of the charging ladder"

"the utterly useless support phonecall has cost me more than the f***ing printer"

"however connect it to the wireless is extremely difficult because one must type the password on a multiple character keyboard if one succede then it seems the only option to print is with a ‘hp smart’ app that might be good to get photos printed out of facebook but it is hopeless to do anything else"

"do not go for the "free ink" option total trap where hp controls your printer remotely and shuts it down if you try to print more than the very limited amount of allowable pages included in the deal"

"totally failed when i needed it most worked for a few weeks printed around 50 sheets ink ran out changed both caeryridges a few weeks later after about 30 sheets it claimed ink low then wouldn’t print my essay when i was on deadline changed cartridges again still claimed ink low wont print at all i’m now really late with college work and having to use a mates printer"

"had several issues since 1 occasionally locks up over night and needs a hard reboot 2 kernel error this am fixed with the help of hp"

"doesnt connect wirelessly and as such the ink subscription doesnt work"

"on my previous hp printer its very cheaply made and the components are very flimsy i followed the online instructions easy to follow printed off the test sheet and then scanned the test sheet all very easy and then started to print off some pictures i printed three picture and the quality was poor"

"i spent a good couple of hours trying to cancel the enrolment that i was forced to enrol in the first place and now i have to return the cartridges by post in a specific envelope which i need to order from their website but i can't find the link to order the envelopes"

"really frustrating and useless online help"

"do not go for the "free ink" option total trap where hp controls your printer remotely and shuts it down if you try to print more than the very limited amount of allowable pages included in the deal"

"however i was pretty annoyed at the very large sticker on the lid advertising the instant ink deal"

"after that back into the app store attempt to download again and i was offered 'would you like to instal the latest compatible version'?"

"technical support useless and returns not available without lengthy and time consuming troubleshooting"

"i don't often give negative reviews but people need to know what they're buying"

"then you knackered because the setup page has an invalid certificate and there is literally no other way to configure the thing"

"i have yet to be sent any instant ink for my ' so called free supply dreadful service"

"kept getting automated suggestions that weren't relevant"

"the main problem is getting any support from hp as the virtual agent is virtually useless"

"** edited ** after a few months of using this my final comment would be that it is absolute rubbish"

"the printer is great and works as expected but there are many woeful stories regarding instant ink out there including mine"

"don't fall for this cheap deal it isn't a good printer and will leave you frustrated"

"but they're so corporately large us small insignificant customers go erased with feedback"

"completely lost magenta"

"managed to print using usb otherwise it would be completely useless"

"2 it is not possible to get support from hp when something has gone wrong with setting up this printer without having created an unwanted account"

"i did get an error message saying bluetooth not strong enough during set up but the process worked after a few seconds "

"apparently this is a hardware issue"

"if i'd have chosen a more expensive monthly package then i assume i'd have been in receipt of 4 lots of a more expensive monthly fee on my prepaid credit tally upon entering that code"

"massive networking issue"

"still having problems with it"

"the touch screen seems unnecessarily fussy"

"i need not have worried"

"the printer worked ok for 2 weeks then again i kept being informed of 'printer error' or 'printer offline' when clearly it was not"

"this printer was easy to set up on my iphone and works perfectly for wireless printing"

"i can't be dealing with a touchy printer"

"the cartridges arrive in good time and the prices are far more realistic than the grossly inflated retail prices"

"i now have the potential nightmare of cancelling my instant ink agreement now there's something to look forward to!"

"have to keep reloading print software as it wont respond"

"as a last resort i phoned amazon and they offered me a refund without hesitation"

"after printing less than a dozen sheets it started asking me to remove the cartridge and put it back again"

"no is actually totally useless and there is no way to contact hp as they keep directing you to somewhere other than a person"

"the printer configuration is great you print a special sheet off and then scan it back in allowing the printer to work out what it needs to do"

"i don't want a smart printer connected to the internet which is painfully slow and technically poor"

"perfect for someone who like me is technically inept!"

"this is so much easier for me i have painful hands and not having to fiddle about filling and lining up the usual paper feeder is a bonus"

"what even worse is that they try to tie you into a number of pages printed yep the printer tells hp the number of pages you have printed and they attempt to charge you on a pay as you go basis "

"not its finally working it seems fine though i would not be surprised to have random issues"

"hp helpdesk is useless just repeats same old "just go to the connectivity" menu rubbish"

"one more thing no instruction manual even on the internet!"

"the printer is very easy to install in fact it more or less installs itself the print quality is excellent as is the scanner images all things considered i would give this a nine out of ten the reason for the lost point is it does not come with a printer cable as a back up that you have to purchase yourself"

"free printing was the trouble i did not immedistely take this up big mistake printer was very difficult to install an i don't usually have trouble with technical stuff"

"when i pulled the sticker off we had a devil of a job getting the glue residue off the surface"

"this may be user error"

"hopefully i won't experience the same problems that i had with the 4500 in that it would not recognise my genuine supplied by hp ink cartridges"

"just wish i knew why it wont print from outlook emails but will from gmail"

"this printer lasted 4 months only before developing a problem with the cartridge holder"

"technical support useless and returns not available without lengthy and time consuming troubleshooting"

"i imagined it to be much smaller"

"a piece of sham marketing that i know from internet searches has infuriated a lot of hp customers who bought this or similar hp machines with a4 borderless colour printing in mind only to find they cannot do it directly"

"i know it is a printer fault as i have been able to connect other printers sitting next to it in my own home and other homes"

"had several issues since 1 occasionally locks up over night and needs a hard reboot 2 kernel error this am fixed with the help of hp"

"these deskjet printers have very expensive ink but since the print head is built in to the cartridge you don’t have the problems with clogging and with your ink and time being wasted by head cleaning"

"most annoying thing is that i couldn't find a telephone number for technical support"

"note to self: never purchase hp they've comprehensively demonstrated they're utterly disreputable"

"the hp website is packed with unresolved issues hp are selling this item knowing that there are major issues with it"

"changed the cartridges and then my problems began"

"had a hp 5520 for over 8 years without any major problems"

"when he came back he asked me to plug the printer into the wall instead of an extension lead because the error code for power faults and ink head malfunction are the same?"

"given that this is the most modern printer in a line of hp printers that i have owned it is the most frustrating"

"i read with some trepidation every negative review of this printer"

"i like the concealed paper drawer"

"this is so much easier for me i have painful hands and not having to fiddle about filling and lining up the usual paper feeder is a bonus"

"however 50% of the time we keep getting paper too short error messages when we try to print wirelessly from our computer and iphones onto plain a4 paper wether this is from the hp smart app or directly"

"terrible product"

"t business and this is hands down the most complicated printer to install"

"the instructions were not clear talking about software but with no software to be seen"

"there is no rhyme or reason to it it just happens and it’s incredibly annoying"

"went to instantink to sign up pops up server unavailable and impossible to sign up for the trial"

"i am giving up with this printer waste of time and money"

"after hours on the phone with tech support and countless driver and trouble shooting downloads we returned it"

"compared to my previous printer then it started to jam the paper getting stuck within the mechanism cleared it and tried again same thing happed tried with normal printing paper and the same thing happened needless to say i have sent it back and just would not buy another hp so disappointed after always having enjoyed using my previous printer come on hp no point producing cheap printers if thats the quality you think is acceptable its a minefield out there looking at different comments before you buy but alas i went with what i thought would be a reasonable priced printer solely for home use one unlucky customer"

"i initially ordered a hp 3831 because it had continuous scan feed like my old one but it was faulty but amazon sorted it out for me i will say you have to take machine to the main post office to return i did not want to buy antythinf but hp so i ordered the hp envy 5030"

"you could see it but an error code of "idle state" would appear"

"the website is not well designed with confusing information to the customer"

"my office is connected to the internet with ethernet and the printers is connected with a cable after installing i find that without wi fi it doesn't work"

"the advice from hp customer services was worse than useless when i finally got it working the adviser asked me how i figured it out!"

"terrible printer you certainly get what you pay for"

"i needed a printer because my hp office jet stopped working"

"i signed up to instant ink and then sent me some cartridges"

"an all in one printer that doesn't print or scan is pretty hopeless"

"as for the instant ink trial i ran out of ink last wednesday and the printer ordered ink itself but here i am the weekend without any ink and therefore unable to print"

"after pluging the printer into the main socket and no fires occurring we established through deduction that it must be the print heads and not a potentially deadly inferno that could claim the lives of myself and my loved ones "

"really poor and i'll return it for a refund i hope that hp sees this and realises that a 10 pence disk cd included in the box as a backup to wifi setup failure is necessary"

"hp instant ink is incredibly cheap compared to paying £20 for around 50 pages with my last printer to a free 15 page a month plan"

"received my first set of cartridges and installed them to find that the printer was telling me that it was not enrolled in the subscription service"

"my advice do not activate do not accept the trial period and source your own cartridges"

"buy a cheap product for the same output"

"have thrown away as too much effort and i would consider myself tech savvy being 33yrs old"

"i have several of these pages now and no printed document which is beyond frustrating"

"my only quibble with hp is the fact that every model needs different print cartridges very wasteful in these days of heightened environmental awareness"

"the printer is relatively easy to set up with the exception of one part where you end up going round in a loop on the instructions as it will not close certain windows turn off the computer and back on again to get rid of this once set up it becomes a demanding child if you turn it off if there is a power surge a power out if you leave it on and it goes dormant it will demand that you print a test page"

"when these are entered into google or indeed the hp support website nothing useful is suggested"

"i plugged my new printer in and immediately had an error code"

"initially had a slight problem installing onto my computer however got there in the end"

"anyone reading this review or considering buying this printer please note: wireless printing does note work with windows 10 lots of others have had the same problem"

"if you've got a similar offer"

"3 wifi setup was far from the advertised easy more resembling a nightmare and never worked"

"99 a month package which is probably all i will even need i don't print a great deal these days there is even a total free package for the very low users it's not highlighted very well but it is there"

"i've lost count how many times we have re booted reconfigured re downloaded the set up software"

"i have been through all the trouble shooting resetting printer wiping all previous printer files etc but nothing works"

"it is so demanding and hardly ever just prints the documents but spews out loads of tests and alignments wasting the expensive instant ink which i've discovered i can't use after cancelling my instant ink although i've paid for the existing cartridge"

"the other problem i have is with settings"

"no because hp persisted in sending the wrong driver for a 4500 "

"app you need refused to download"

"i have a chrome notebook 14 and terrible problems to get it to install had to take it to a shop"

"printer quality was poor bought it specifical to print wedding photo's but just blurry pictures"

"the only problem i had was setting up my instant ink trial i'm still not sure if i'm registered but i'll hopefully figure that out"

"2 scan glass has something resembling a little shard of paper stuck on the underside meaning every scan has a black mark"

"really over complicated"

"hp provide a free chrome extension for chromebooks and pc i use chrome browser on the pc and an app for other devices which enable easy local printing and or you can add the printer to google cloud printing"

"it's happened twice now that it will flash up low ink and i can maybe print one page off and that's it no more"

"the coherency of the instructions are terrible aside from the instructions the actual quality of the printed documents are substandard"

"tried printing something from my imac again and it simply wouldn't connect"

"waste of space and frankly not up to the job"

"however if you are buying this in the hope of using instant ink and live in the channel islands guernsey jersey alderney then don't waste your time even though we're a crown dependency british citizens and within the common travel area of the british isles we do not require passport to travel to u"

"for that reason you lost a costumer for life"

"my main frustration is due to the obligation to enrol hp's programme and how hard it is to get out of it"

"it is noisy on start up but the printing is very quick"

"it connected once but thrn failed the next time "

"so in conclusion lovely printer however hp services are disappointingly lacking in our situation"

"i'm not annoyed with myself that i have not set up a more all singing all dancing tariff as i genuinely don't expect to need any more than 50 sheets a month or whatever"

"beware of this printer"

"now that i have replaced an ink cartridge via the instant ink service the printer refuses to print at all"

"hp provide a free chrome extension for chromebooks and pc i use chrome browser on the pc and an app for other devices which enable easy local printing and or you can add the printer to google cloud printing"

"i have signed up to the hp instant ink scheme where i get 15 printed sheets free per month with the option to upgrade and downgrade the service as i wish"

"nice test prints but unable to install"

"connection to my laptop took hours of fiddling about the hp resource site was impossible to get to work links not downloadable and the printer keeps sending comments about needing attention every time i try to print something"

"hours later and out of desperation i contacted hp and after just over an hour of diagnostics the hp scan 'doctor' was useless the problem was resolved"

"when it isnt be prepared to troubleshoot youre on problems or get lucky with their customer support"

"buy a cheap product for the same output"

"the 2 months free trial is only for the paid options the free option is not included "

"this printer was hell to install i have never had so much trouble instaling a printer but now its works well and it very quiet "

"when he came back he asked me to plug the printer into the wall instead of an extension lead because the error code for power faults and ink head malfunction are the same?"

"my big gripe is it had a large sticker about instant ink stuck to the top of printer couldn't remove all glue and it has marked the top of printer not happy"

"i was attracted by the promise of low cost printing and it is cheaper than most of the competition but when something goes wrong the support is useless"

"now i can print my amazon return labels haha!"

"the paperforwarding tray is however awkward to handle and it takes usually 3 4 attempts until it recognizes that paper has been loaded"

"i also found the hp smart photo printing app limited in the sizes that you are allowed to print"

"this product and it's over complicated relationship with an end user should be banned"

"our old epsom was so easy to set up and this hp only cost a small amount but a heap of trouble given up on it for now"

"but don't remove web services altogether if you want to use the hp instant ink service"

"these deskjet printers have very expensive ink but since the print head is built in to the cartridge you don’t have the problems with clogging and with your ink and time being wasted by head cleaning"

"the generic faq and responses on the hp support site are equally poor"

"waste of money"

"hp help site also useless"

"finally gave up and used my iphone for the print job and when the print came out it was very poor quality"

"couple that with poor wifi performance despite the ond envy 4500 working perfectly in the same position"

"really poor product i have owned for a month and not been able to print because the printer is unable to find my router"

"flits from one error message to the next telling me all sorts of nonsense didn't like the ink cartridges obtained direct from hp don't even go there with the 'help' function and now if you don't use it for more than a day or so it goes into some sort of persistent vegetative state and refuses to come back to like unless you physically pull the power cord out of the back and reinsert it"

"but if your usage is irregular then you'll be paying too much"

"makes me cringe a little"

"i am not sure why people have struggled to install it went swimmingly for me perhaps i was lucky"

"the provided cartridges lasted for only 20 pages before running out two days before the first instant ink refills arrived"

"i tried re aligning the printer but all i seem to be doing is wasting paper and ink!"

"so i'm having to send it back feeling very irritated and frustrated because i need it for a home based business and i have wasted several hours on this"

"if you have difficulties try the non existent support or the unhelpful documentation i would not buy this online as you actually do not know what it is you are buying into i am actually going to buy another printer rather than waste my time trying to get this thing to work"

"touch screen is not very sensitive but doesn't cause an issue"

"hp support is useless"

"the printer now says that the "driver is unavailable" thus making this printer unusable"

"will definitwly return my money if honoured"

"the ink is going too fast"

"com and downloaded the app on my mac connecting the printer via a usb lead as i have no choice"

"however it’s quite slow so not ideal for a volume run which fortunately i don’t need"

"it prints images too dark"

"everything is great until there’s a problem"

"issue seems to be driver related as printer says the drivers are up to date but the scanner does not update the scanner and suddenly the printer does not work"

"the main problem is getting any support from hp as the virtual agent is virtually useless"

"setup was relatively easy but painfully slow with some very confusing options on instant ink eg if you sign up for the paid version you completely lose any offer credit read the small print!"

"the only thing that let's it down is the wifi sometimes it does take a while to connect"

"still not working"

"struggled a bit to install but used help service and they were very patient and sorted my problem out within minutes"

"if possible would be star minus"

"i have spent hours trying to get my pcs and laptops to install this printer"

"i have never hated an inanimate item as i do this printer"

"had several issues since 1 occasionally locks up over night and needs a hard reboot 2 kernel error this am fixed with the help of hp"

"i bought this printer to replace an earlier hp model which decided to stop responding"

"probably my lack of knowledge and not the printer!"

"after a couple of days of normal functioning refuses to do anything but display error messages"

"it was difficult to decide what to buy as the reviews were so varied and i am not very technically minded"

"no answer on the phone"

"1 unit arrived with only one rubber foot meaning it slid around on the desk"

"i honestly think hp is just another evil company that only cares about profits hence their "instant ink" gimmick that is not worth it"

"it initially talks to your phone with bluetooth and its quite weak then just follow the instructions and go through the registration process"

"i don’t have to set up the laptop every night now i’ve got this one as i can print work tickets and invoices from my phone"

"shame it doesn't have adf i couldnt find a suitable printer with adf "

"the customer support is such a pain to get a hold of and then even more annoying when you get through"

"when these are entered into google or indeed the hp support website nothing useful is suggested"

"now over two hours later the issue still isn't resolved and apparently support is shut"

"now that i have replaced an ink cartridge via the instant ink service the printer refuses to print at all"

"avoid this product if you want to keep your blood pressure at a normal level"

"avoid this printer"

"not a bad little printer"

"would not recommend"

"do you know how to bypass ssl errors in browsers?"

"it really couldn’t be easier "

"kept coming up with an error to reinsert the ink which i had to do each time before printing a page"

"shame as the quality was decent but it’s been a nightmare for my father who runs a small business"

"3 wifi setup was far from the advertised easy more resembling a nightmare and never worked"

"we go through this constant cycle of printer ready print pretty please unable to communicate with printer fix printing problem print test page did test page print?"

"it's such a pain"

"still not perfect"

"i followed hp's on line instructions for resolving this problem but this had no effect"

"my last printer eventually broke down and i was lost not having a printer and had to email my work to my office which was not convenient"

"will be returning"

"the cartridges were also tricky to install"

"my big gripe is it had a large sticker about instant ink stuck to the top of printer couldn't remove all glue and it has marked the top of printer not happy"

"1 continually poor connectivity"

"you could do much worse than buying this"

"really annoying printer!"

"the printer immediately shut self down reporting a ‘cartridge error’ which will of course only be remedied once i resume payments"

"i think the hair i tore out at initial setup had just grown back in when i went to scan two weeks later"

"note: as an elderly person i can vouch that photos made with cheap ink do fade over time"

"there is nothing i dislike about the printer"

"it’s poorly designed zero customer service and impossible to find a replacement part for the tray"

"sometimes i even remove the power cable in part to fix it but even more in the hope that it causes some kind of suffering to it and then just re plug it again and surprisingly most of the time this works"

"explaining the problem and asked for a reply to date no reply not really a surprise why would a company the size of hp want to answer a single customer big shame as product is good"

"scaning paperwork is not great aswell"

"i'm using this to have hard copies of my important information from the last 3yrs"

"went back to hp left because inks were so expensive and with the ink package it works out a lot cheaper than before"

"nightmare to install on windows 10 i gave up and installed on my macbook rather than my pc so now i have to copy my documents to my laptop to print how rediculous"

"w10 pc’s ios iphonex virgin media router"

"then you have to go to the hp website to download the software to enable scanning why when it’s an “all in one” device!"

"the problem is that hp seem to confuse the issue as to how to get started by having a one set of instructions fit all devices countries i downloaded the hp app as per hp instructions and it advised me to connect the printer directly to ethernet"